Our Reviews

Appointment was fairly quick and Brian Bush was attentive and professional.

I have been going to Balise for oil changes since 2019. I have bought 3 brand new cars from there, by far this is the worst experience i have had there. I am really considering not to ever return for any services. I live next to Central Chevrolet in west springfield and i think this will be my regular dealership going forward.

I was disappointed at the amount of time it took to get the job done after making an appointment for a certain time. The job to do was an oil change and tire rotation that i thought would take an hour but it took two hours. I checked my car at one point and no one was working on it. outside of that all was well.

Very pleasant! Very quick service!

Strait shooting, no number games.

It was a bad experience I was held up for (1/2) the day & finally asked them to move it along & with that nudge it seemed to improve but what I saw was staff chatting & standing around with no concern for customer service...I actually said to my wife I should go back to the place we used to use much more efficient & quicker...sorry to give a disappointing review but the experience was bad & only our (2)nd visit since purchasing our GMC truck...we pay ($985) a month we r good customers that should be treated more VIP not treated like whatever...

Just I want to said, my experience with my sell agent was fenomenal, such a nice guy, very friendly, professional, kind, and persistent. Definitely I'm very happy to buy another car with them, this is my third car from Balise. Im definitely recomend this dealership to other peoples.

Poor communication and timing

Everything was excellent

2 hrs for oil change and tire rotation. Unacceptable

I has a Good experiencia, I was a le to see and drive different vehicles until I found the one I like d.

It was great Jayson was very knowledgeable about the truck I leased and made the process easy

Quick courteous service.

Very friendly employees to work with and an easy process for getting in and out. Plus a comfortable waiting area to sit.

It was excellent. Chris and the young lady at the front desk was very kind and helpful

Alex, the service advisor, was knowledgeable, professional, courteous, and intelligently answered all my questions. Perfect Experience. .

Customer service was great.

😊

Jason is an excellent salesman explained everything to me

Great service every time.

Everyone went above and beyond to answer every question and explain all options

Hayley was great and kept me informed.

Work was explained and done on time

Friendly and informative service provider

Everyone was friendly. Fast service.

Sales Manager Jan = Awesome Sales Person Louie = Awesome. 10 Stars

I called to make an appointment for my vehicle, which had a check engine light on. They told me they couldn’t fit me in for three weeks, which wasn’t the biggest deal. I showed up for my scheduled appointment and they said they’d get me in and out. I sat there with my newborn for four hours before asking the status. My vehicle hadn’t even been looked at. I told them I couldn’t leave my vehicle and they didn’t have one to loan. I left and had to book another appt. I brought it back for its scheduled appt and again..told I would be in and out. Couple hours go by and it wasn’t touched again. I told them I can’t leave it and again no loaner. I had my three kids with me this time and now told I’d have to bring it back a third time. The lady at front assured me I’d be in and out and promised the manager was aware of situation. When I told them I was leaving and my displeasure, the manager heard and didn’t look up from her desk once or say a word to me. I have had nothing with issues with both my vehicle and the service here since I bought it less than 2 years ago.

Did appointment online and waited for vehicle

1 hour and 40 minutes to change oil???

My 2019 Chevy RV had a safety recall, and the service dept. did a great job inspecting and confirming there were no issues.

All sales and financing staff were helpful and professional.

Good service but took longer than expected

I had concerns / questions about never being notified about transmission problems in 8 speed transmission while still under extended warranty and wound up eating a repair bill. Customer Service representative gave me information to possibly recoup $$ from GM

Did not fill washer fluid, cap was left open and the mechanic got oil on center console and door handles

Good thing I checked after my oil change because we were going on a short trip and I discovered I was down almost a quart of oil. Had to go back the next day.

Best service in Springfield. Always friendly, positive and helpful.

We had a very good experience everyone at the dealership was very friendly and helpful and all questions were answered to best of their abilities

Alex, the service advisor, was knowledgeable, courteous, transparent, and kept me updated regarding the status of my vehicle. My experience with her was perfect.

Hayley was great. Kept me up to date as well went along.

The staff in the office is knowledgeable, and patient , I appreciated that. Learning the new technical aspects of my new Chevrolet Equinox EV was key in my ability to drive the car safely. It is a beautiful car, I love it. Alvin is great, and he explained everything very well. Thank you to everyone we spoke with at the dealer.

Everything went well with the service. The service writers seemed to be short staffed and very busy though.

As part of the 7500 mile service (which was free with the vehicle putchase) i was under the impression that the tires would be rotated, which they were not. Also, i assumed fluids would be topped off. I had to add windshield washer fluid right after i left. Generally unimoressed

I was having issues with my 2021 Tahoe, the front service desk was amazing and so were all the staff

Staff in the Chevy service center AND at the Collision center were all very helpful, solving a couple of minor issues for me. Thank you!

Your price is high and you don't accept gmc coupons sent to me by another dealer .isn't a gmc xouoon a gmc coupon?

I was surprised that the representative at the desk had only been there three days and had never worked in automotive before, but she was pleasant. She was helpful. She asked for assistance every time she needed it, and she was granted that assistance from an excellent mentor all in all it was pretty OK

The service advisor, Alex, was excellent. She gave me expert advice, was transparent, kept me updated regarding my service, was courteous and more. Overall, I had a perfect experience.

Thank you for fixing my vehicle under warranty and getting it back to me as quickly as possible.

Having the car picked up and returned is huge for me.

I waked in late in the work day for an oil change, the service squeezed me in and was extremely Pleasant

Great service and found the rattle! Thank you!

very professional i had mention to please put out some seating when you check in while you waiting.

Alexandra the Express Service Advisor was very helpful checking me in and out. Service interval was the typical waiting time and everything about the visit went smoothly.

The service was great. I appreciate the contact by text messages to do approval and check progress of work, then know when to pick up. Nice work.

My car was in for an alignment and rebalancing. It was ready on time and it was smooth driving.

I feel that I was grossly misled when I was shown and signed off on an initial estimated total cost of $109 prior to the oil change. The service rep explained after work was completed that the total cost became $139 due to my Sierra requiring 8 quarts of oil, which should have been know prior to the initial estimate I was shown. Also not clear why 2 extra quarts of oil @ $4.55 each raised the price by $20? Had I been shown an initial estimate of the ultimate cost of $155, I would likely have gone elsewhere, as I regularly get e-mail oil change offers from other GMC dealers in the range of $79 - $99.

The job was done. However, there was oil hand prints on the passenger fender and hood area where the hood latch release lever is.

I WAS UNABLE TOBRING MY CAR FOR AN OIL CHANGE SO I SENT MY SON WHO HAD NO PROBLEMS AT ALL. THWAIT WAS NOT LONG AT ALL WHEN I MADE MY APPOINTMENT THE GIRL WAS VERY HELPFULL AND UNDERSTANDING OF MY PROBLEM.

Katrina was great and helpful to find a truck I was looking for, customer service is awesome. Thank you!

I had 10:15 appointment. I arrived on time and checked in. At 11:45 I checked on my car and found out that it was the next to go in. When I questioned the reason that a 10:15 appointment was not being worked on, I was told that the 10:15 appointment was "drop off time". I expressed my anger in that an appointment meant that the vehicle should have gone in close to that time and not put in line with the "first come/first serve" policy. I asked when it would be ready, I was told about one hour. At 1:15 it was finally done. (another 1 1/4 wait. THREE AND ONE HALF HOURS IS NOT ACCEPTABLE. I won't be back.

I bought my first Chevy Colorado there in 2019 and had a good experience (and a great truck). I went back last week and upgraded to a 2025 Colorado because of the current positive total experience package Balise Chevy / GMC offers (excellent customer service and logistics, new truck purchase value and inventory selection).

The order started with Nick. He was accommodating at the start of order. He faded fast progressing through order, but we made it. For whatever reason the sale was handed to Monica. I wish we had her from the start. She is VERY patient and thorough. She answered ever question, no matter how foolish. She is/was 100%, right up to the moment we drove off the lot with the new pick-up. We do not buy new vehicles often, but if next vehicle is GM, Monica will get the sale. Thank you Monica. It is very rare that I am pleased with a sales person. You are lucky to have her at Balise.

I feel things could have been better communicated and time respected more. My car was dropped off for 9am. I did not have “diagnostics” until almost 4pm that day. If someone is to arrive prompt and be without a car, it would have been respect of time to not leave there all day to “diagnose”. I can understand not same day work as parts order but someone should not have to wait 7 hours for diagnostics. I checked back in multiple times that day with no answer until 7 hours later.

Always a pleasant experience at the Balise service center

Car was ordered from a sister store and everything was completed in a day.

wasted my time

Your web site says no appointment needed for OIL Change. Walk in was a 3 hour wait. I made an appointment for the next day. In/out in 30 minutes.

I went in for a possible recall, none was needed

Quick and efficient!

fast service with a smile ---

Our car was towed in on Thursday. We had an appointment for Tuesday at 10AM. I received a call from Christian on Monday afternoon saying the car needed a battery for a cost of $363. I called Christian on Tuesday afternoon and he texted me back that my car would be ready later on Tuesday or Wednesday. On Wednesday I received an e mail saying we missed our 10 AM appointment. I then called Christian and did not receive a response, I later found out he was off on Wednesday. Beside a battery I also asked for an oil change. I received a text on Thursday saying my car was ready. When I came to pick up my car I was told you stripped the bolt in the oil pan and had to replace the oil pan. I was told the battery was $363 plus I figured oil change another $100. My total bill was $609 and you did not charge for the oil pan replacement. I was not happy with the price or the delay in getting my car back.

The Techs are so young they're skills are not enough. Couldn't find the problem & us customers had to show him where the problem was & then they still charge so much for a diagnostic when they dnt even know what they're doing. I left elsewhere for Service.

It was an excellent experience, our seller Luis is the best, I recommend him 100%, Very friendly and helpful

it all went smooth

Always a very easy process for my Oil Changes

Dealership found I had a recall on top of me bringing it in for an engine light concern. The part needed is on order so I am confident when it comes in they will make the repair with out any issues.

I was given a quote for the brake job at the time of scheduling the appointment. Although the prices rose recently the didn’t honor the quote because I couldn’t remember the name of the person who scheduled my appointment. No other wok was done but it was 400 more than quoted. I had another price from another company bit it was 70 dollars higher than the Balise quote. So I went with Balise I am unhappy about thos

My salesman, Mario was very very knowledge of the vehicle that I purchase, which made me happy and if he didn’t know any answers, he got them for me right away

The representative was very nice and helpful and even though it was a last minute issue and I did not have an appointment. I was taken care of and my issue was resolved in 1 day. I was pleased with my service.

Customer service was great. I was greeted by the friendly and courteous service advisors as soon as I walked in. Jessica K was extremely friendly and helpful for my vehicle inspection and the wait wasn't long at all.

Great sales person, Monica, was continually communicating my vehicles progress. Answered all my questions and was a pleasure to deal with. I would recommend her HIGHLY to anyone that I knew was looking for a great salesperson. Balise is a great dealership, very friendly and informed staff, great people.

Great, taken care of well by staff.

$121 for a oil change and not even rotating the tires is a little to much.....$78 labor for 35 minutes work

It took almost two hours for an oil change when I had an appointment And showed up 15 minutes prior to my appointment At check out the girl told me the only thing that came up was filters possibly needing to be replaced next visit but when I got home and looked at the paperwork by rear brakes were also listed in yellow It would have been nice to point out the more important item to watch

Easy

The service person was wonderful and the service tec was alright, all and all. Everything was good.

My 2025 hummer EV radio no sound I brought it in within two hours. It was up and running again. I could thank the crew that worked on it. Staff was nice to me. I like to say thank you

It took so long for just oil change, tire rotation and alignment. Came in around 10:15am and left around 2pm. I have been to other dealership which performed same service but it took less time.

Pleasant up front staff, clean waiting area.

My service rep Dominic was great. However, my vehicle still had issues (leaking fluid after the initial repair was completed) which it was not the initial problem. The repaired the leak and had to return the vehicle again because additional fluid was leaking. In addition, they were only able to contact me via email. Their texting option for some reason was not working.

Took care of my car issues quick

Excellent sales team & and awesome trade in value for my old vehicle.

We paid for an oil change, tire, rotation, and multipoint inspection. We then at time to cash out, requested the printout of the multi point inspection and the lady said she had to look for it. It was not in the computer. The technician came and right where we could see clicked into aWe paid for an oil change, tire, rotation, and multipoint inspection. We then at time to cash out, requested the printout of the multi point inspection and the lady said she had to look for it. It was not in the computer. The technician came and right, where we could see clicked into a device and went and checked off that everything was good to go. The service advisor informed us that she did do an inspection. It’s just that she was not logged in to update the report at the time. However, there is no way that she did a break inspection and said my brakes were as good as they were when they have 73,000 miles on them along with supposedly an air filter being perfect after it hasn’t been changed in over a year when I got home, I took pictures of everything that was wrong. My air filter clearly needs to be changed.

Easy transaction no pressure just information

Awesome customer experience purchasing my first new vehicle

You said you rotated the tires! YOU DID NOT! We clearly know the wear on the inner front tires and the back tires have none! You claimed there is an oil leak! You didn’t explain because that van we didn’t even have for a year and it should still have a warranty! You claimed to have changed the oil and we highly suspect that you did not! You are all liars and I will be reporting you!

Cold reception, apparent service department changes, big turn over from last time, prices for replacements cost 3-4times oem etc prices. Air pressure different in every tire. Inland out within a reasonable time span.

My part for the repair has fixed the issue and I do not have to keep seeing the dreaded engine light anymore!

Service advisor was very good but oil change took over 2hrs and this was 2nd time of last 3.Just too long to wait.

The staff is top notch, polite, and friendly thank you

I made an appointment for my car 2.5 weeks before the appointment because they didn't have any openings. When the day came I was able to drop off the car without any issues. The lady that took my info was pleasant. I dropped my car off on a Thursday morning at 0800. However, despite the lady telling me that a technician would check my car out that day, no one did. I called that afternoon and the lady assured me that my car would be checked out first thing in the morning. Friday morning came and went and I called Friday afternoon and someone answered the phone and said the lady would call my back. No one returned my call. On Saturday I went and got my car and the worker told me that they don't do diagnostics on Saturdays, only oil changes. My car was at the dealership for 2.5 days without being checked out. I was told that my car was first in line for Monday morning but I couldn't leave it there that long as I have work, kids etc. Leaving my car at a dealership for 5 days just to get diagnosed is ridiculous. I took my car and went to another dealership and had it diagnosed and fixed in 1.5 days. It's horrible customer service to not communicate and to expect people to leave their car that long without looking at it.

friendly quick and efficient

I came in thinking I needed to have the lock for my wheels replaced, however, the honest and caring staff informed me I do not need locks for this vehicle (the first vehicle I have had in the past 20 years which did not require wheel locks). I was so appreciative! They were so kind and helpful. Didn’t make me feel a fool (like I felt like I was!). I would highly recommend this team! If we weren’t moving out of town, I would definitely be back!

I have been to many different car and truck dealerships Balise GMC tops them all!! Everything was excellent very professional and courteous in all aspects!

This is my second truck and both experience were good. Jayson Holubecki my salesman was great no pressure and he works with you z

Not happy about a oil pan leak at 30k but happy it was taken care of.

Our salesman, Jayson Holubecki, was friendly, knowledgeable and answered all of our questions. We would recommend Jayson to anyone interested in buying a new car.

Went in to get an oil change and needed to get the key fobs replaced and re-programmed for the truck. They made sure I understood the cost before proceeding. So far, so good! :)

Very helpful and up front with all aspects of the project. Thank all the staff for getting my truck back to me in a timely manner.

Everything was excellent

Work was done on timely manner, no appt. Battery was marking low, filters and oil changed, plus regular oil change miscellaneous.

Wonderful sales person Katrina. Garry and Nick were helpful as well

The service was great, the manager K was super helpful.

First class all the way!

I want to say Dominic truly went out of his way to ensure my experience was a good one. He offered a ride share to and from my work, which helped to not interfere with what I needed to do. He made that experience very easy. He kept me up to date on my service and when I arrived it was raining so he made sure to move my vehicle closer to the door, so I did not have to walk in the rain. That level of service you do not see anymore. Great job to Dominic for his outstanding customer service!

Just a great place to get what you need done.

Dale was great!

Great!

All set

Got there on time, spent about 2 hours; oil change and wipers (3 front and back) done. $304 later another appt was set for rooters, brakes related.